Internet technology is changing all the time, evolving to be better and more user-friendly, but it isn’t always easy to see this transformation in a positive way. For some the constant barrage of new technology is overwhelming and confusing – just when you have something mastered, then you have to start learning something new.
If you look at the big picture this constant evolution delivers real benefits directly to you in every aspect of your online life from email to online gaming.
Benefits for online gaming
Most Online Casinos and Poker rooms are powered by Microgaming software. Microgaming released the first true online casino software in 1994. Since then, Microgaming has consistently invested more, developed more, and delivered more online gaming innovation than f95zone any other online gaming software provider.
The latest innovative gaming software from Microgaming is called Viper. Viper is the result of many years experience in online gaming, along with best of breed development strategies.
The advantages include:
o You can follow a set strategy (e.g. Expert Mode) – resulting in richer playing experiences.
o A simpler, more intuitive casino navigation.
o An easier, quicker choice of games.
o A personalized gaming experience for every player.
o An upgraded casino environment.
Technology and customer support
To develop and maintain a competitive standard of customer service, Casinos and Poker rooms are obliged to equip their support team with the latest in communication tools. This is what you should expect from your gaming provider:
o E-mail – dedicated bandwidth, so support mail receives priority.
o Live chat – personal Instant Messaging software that allows you to chat directly to a support agent while online in the casino.
o Latest call centre technology – Casinos and Poker rooms are now able to increase the volume of queries, while keeping the quality on a world class level. This is done by dedicated training staff who assess the query responses and monitor agent’s communications via email and chat, and then provide intense training to allow support agents to be all they can be.